Last Updated: November 10, 2026

At ARCHOMZ, customer satisfaction is important to us. We want you to have a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

1. 5-Day Return Window

Customers can request a return within 5 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories and components.
  • The product should not have any signs of misuse, damage or alteration caused by the customer.

2. Eligible Return Reasons

Returns or replacements may be considered in the following situations:

Product received in damaged condition.

  1. Incorrect product delivered.
  2. Manufacturing defect.
  3. Missing components or accessories.

For damaged, defective or incorrect products, please contact us within 48 hours of delivery.

3. Non-Returnable Conditions

Returns may not be accepted in the following situations:

  • Products damaged due to improper usage or handling.
  • Products with missing components or accessories.
  • Products showing signs of misuse or intentional damage.
  • Products returned without prior approval from our support team.

This policy does not limit any rights available to customers under applicable consumer protection laws.

4. How to Request a Return

To initiate a return:

1. Contact our customer support team within 5 days of delivery.
2. Share your order ID and reason for the return.
3. Provide photographs or videos of the product if required.
4. Our team will review your request and provide further instructions.

Please do not ship any product back without receiving return instructions from our team.

5. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed to the original payment method wherever possible.

Refund processing generally takes 5–7 business days after approval. The actual time taken for the amount to reflect in your account may depend on your bank or payment provider.

6. Replacement Policy

If you receive a defective, damaged or incorrect product, ARCHOMZ will arrange an appropriate replacement or another legally required resolution, subject to verification.

7. Return Shipping Charges

For approved returns arising from damaged, defective or incorrect products, ARCHOMZ will bear the applicable return shipping costs.

For other eligible returns, return shipping arrangements and charges will be communicated during the approval process.

8. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please refer to our Cancellation Policy.

9. Contact Us

For return and refund assistance.

ARCHOMZ – Your Satisfaction Matters.

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